Return & Refund Policy

🔄 Return & Refund Policy

At SwiperightBD, we want you to shop with confidence. If there’s ever an issue with your order, we’re here to help.

✅ When Can You Return a Product?

We accept returns only if:

  • You received the wrong item

  • The product arrived damaged or defective

  • An item was missing from your package

❌ We Do Not Accept Returns If:

  • You simply changed your mind after receiving the product

  • The item was used, unboxed, or is not in its original condition

  • The issue was not reported within 48 hours of delivery

📦 Return Conditions

To be eligible for a return:

  • You must notify us within 48 hours of receiving the item

  • The product must be unused, in its original packaging, and in the same condition you received it

  • Clear photos or videos must be provided as proof of damage or incorrect product

🔁 Replacement or Refund Options

Once your return request is approved, we will offer:

  • A replacement (if the item is in stock)

  • A coupon/store credit for your next purchase

  • A refund via bKash/Nagad only in special cases where replacement is not possible

⏱️ Refund/Resolution Timeline

  • Return approval: 1–2 business days after review

  • Refund/coupon issue: 3–7 business days after approval

💸 Who Pays for Return Shipping?

  • If the error is on our side, we cover the return shipping

  • If the issue is not valid or the item is rejected, return shipping must be covered by the customer

📲 How to Request a Return

Contact our support team via:

We aim to make your shopping experience smooth, fair, and secure.
If you have any concerns, don’t hesitate to contact us.